How long will my custom boots take to be made? Production times vary based on design complexity. Most orders are completed within 4-6 weeks.
Can I cancel or change my custom order? Changes or cancellations may be limited after your order is placed. Contact us as soon as possible if adjustments are needed.
Can I get my boots sooner if needed? Expedited options may be available on select orders for an additional price. Contact us for details.
Fit & Customization
How do I provide my measurements? We provide instructions to ensure your boots fit perfectly, including optional measurement kits.
Can I choose specific design elements? Yes! Customize toe shape, heel height, stitching, colors, and even personal inlays.
What if my boots don’t fit perfectly when they arrive? Minor adjustments may be possible. Because boots are custom-made, full returns are limited, but we’ll guide you on solutions.
Shipping
How do I track my order? Once your boots ship, you’ll receive a tracking number via email.
Pricing & Materials
How much do custom boots cost? Pricing depends on materials, craftsmanship, and design. Custom boots are an investment in quality and personalization. Prices start at $450+
What materials can I choose for my boots? Options include premium leathers, exotic skins, and various sole types. Each choice affects the look, feel, and price.
Care & Warranty
How should I care for my custom boots? Clean after wear, condition regularly, and store with boot trees to maintain shape. Specific materials may require special care. All boot purchases come with essential boot care supplies tailored to your needs.
Do you offer a warranty or guarantee? We stand by our craftsmanship. Warranty and repair services are available for manufacturing issues.
